Περιγραφή θέσης

Guest Relations Manager’s responsibilities include greeting guests as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. He/She will also make sure our guest relations staff, offer stellar guests service, and provide memorable hospitality experiences for our guests.  

Περιγραφή αρμοδιοτήτων

• Impeccable grooming standards
• Excellent interpersonal skills and positive personality
• Provide upscale guest service experiences for guests throughout their stay.
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
• Conduct spot checks on VIP’s rooms.
• Actively listen to and resolve complaints in a timely manner.
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services.
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve guests concerns.
• Inform guests of our hotel services, including breakfast and dining options.
• Promote all hotel amenities, conveniences and programs offered.
• Manage guest relations team to ensure we comply with all standards and operating procedures.
• Appraise team’s performance and produce regular reports.
• Examine daily duties, assign tasks and check on progress.
• Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings.
• Trains new Guest services department personnel.
• Answers guests’ inquiries regarding their stay.
• Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.
• Maintains a detailed knowledge about the hotel's services and hours of operations.
• Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
• Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.
• Good understanding about the Property management software (PMS).
• Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.
• Sets financial targets between the team & external partners, maximizing departmental revenue and monitors with constant processes that these targets are met & exceeded.
• Cooperates with the Front of House Manager for the smooth operation of the Front Office Department.
• Keeps Front of House Manager informed of all mishaps, unusual cases and guest feedback.

Απαραίτητα προσόντα

• Bachelor's degree (National or International university/ AEI or TEI)
• 3 years minimum experience on similar position
• Excellent knowledge of Greek and English languages
• Ability to prioritise tasks, work under pressure with provided resources.
• Manage workload using own initiative and sufficiently cover a multitask position.
• Excellent leadership skills

Επιθυμητά προσόντα

• Third language will be considered a plus.
• Exceptional communication (both verbal and written), negotiation and administrative skills

Θέση εργασίας από skywalker