At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.

Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us - your success is our success!

Neo Group is seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As a Greek-speaking Customer Support Specialist, you will be responsible for providing exceptional service and support to our Greek-speaking customers.

Responsibilities:

• Respond to customer inquiries and provide prompt and accurate assistance in Greek through chats & emails

• Handle customer complaints and resolve issues effectively

• Ensure customer satisfaction through professional and courteous communication

• Maintain detailed and accurate records of customer interactions and transactions

• Identify opportunities for process improvements and provide feedback to management
  
  
  

Requirements

• Fluent in both Greek and English

• Previous experience in customer support or a similar role

• Excellent communication skills, both written and verbal

• Patient, empathetic, and customer-focused mindset

• Strong problem-solving and conflict resolution skills

• Ability to multitask and work efficiently in a fast-paced environment
  
  
  

Benefits

• Fully remote work opportunity

• Flexible working schedule

• Interesting product

• Salary and bonuses based on your performance

• 5-day work week

• Learning opportunities

• Career growth prospects
  
  

Attention! This is not an internship but an excellent permanent job. We are looking for people who will stay with us for the long term :) We kindly request that you apply with your CV in English. Thank you!

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