Responsibilities

• Assist in troubleshooting hardware and software issues
• Provide technical support to staff via phone, email, and in-person
• Install, configure, and maintain computer systems and applications
• Escalates issues to internal or external second level support
• Follows end-user requests on the Helpdesk Portal
• Perform routine maintenance and updates on systems and software
• Assist with IT projects and initiatives

Benefits

• Gain hands-on experience in a fast-paced and technologically advanced environment
• Development of soft skills, necessary for the next professional steps
• Development of technical skills in IT support
• Working with a team of experienced IT professionals
• Consulting with feedback from experienced Executives
• Opportunity to be considered for a full-time position after successful completion of the Internship

Basic Requirements

• Currently pursuing a degree in Information Technology, Computer Science, or a related field
• Basic understanding of computer hardware, software, and networking
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work both independently and as part of a team
• Eagerness to learn and adapt in a fast-paced environment

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