ManpowerGroup Greece, on behalf of our client, an innovative  company in the food industry, is looking for an International Customer Service Agent.

 Location: Athens

 Working Model: hybrid

 You will be reporting to: Commercial Director

What you will do:

As an International Customer Service Agent, you will be responsible to provide exceptional customer experience and innovative solutions to international clientele.

More specifically:

• Respond to customer inquiries promptly and professionally via phone and email
• Orders processing – Sales Confirmation / Proforma Invoice issuance
• Invoicing
• Answer all customer inquiries promptly to resolve any complaint or issue
• Customer support
• Follow up of prepayments – balance payments
• Control and entry of commercial invoices in the company’s accounting system
• Entry of company expenses
• Communication with the suppliers about payments
• Freight payments and communication with the shipping lines to match payments
• Reporting
• Adhere to company protocols and guidelines for customer interactions

• University degree in Finance, Business Administration or any relevant field of studies
• 2+ years of customer service experience, preferably in an international setting
• Fluency in English (C1-C2 level) and Greek
• Proficient in Microsoft Office Suite and customer service software
• Strong problem-solving skills and the ability to think critically
• Ability to work independently and as part of a team

• Competitive Salary.
• Indefinite Contract with the company.
• Ticket allowance.
• Career Development Opportunities.
• Rewarding Bonus based on employee performance.
• Laptop and mobile phone

 Recruitment Process:

If you are interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview.

Θέση εργασίας από ManpowerGroup